General Questions – Ticket Holders
Q: Will there be will-call at the concert and where will this be located?
A: Yes, the will-call will be located at Gate 2 on the southeast corner of the concert site. Please refer to the site map for concert overview.
Q: Is there wheelchair access to the concert?
A: There will be platforms for viewing for persons in a wheelchair, one in the General Admissions area and one in Reserved Seating Area. It is recommended that ticket holders with physical disabilities inform the ticket provider of their details so arrangements can be made to accommodate their mobility needs.Wheelchair accessible washrooms will be provided.
Q: Is there seating provided at concert?
A: Of the 9,000 tickets sold for Summer Sessions at Ambleside, 1,200 are in a designated reserved seating area in front of the stage (more expensive tickets). Otherwise seating is not provided and personal chairs will not be allowed inside the gates (no exceptions will be made). Ticket holders are encouraged to bring a blanket to spread out on the grass and enjoy.
Q: Can I get to this concert by bus? If so, what information do I need to know?
A: Yes, in fact, we encourage all concert goers to take the Blue Bus. There are a number ofbus routes that travel from North Vancouver and Vancouver to West Vancouver and as a rule all West Vancouver buses are numbered in the 250’s. For detailed information on bus schedules and specific bus stop locations, visit www.translink.bc.ca.
Translink has done extensive planning and has brought additional buses in to ensure maximum efficiencies, in particular following the event.
Here is a quick reference list of West Vancouver bus numbers and routes:
250 – Horseshoe Bay/Dundarave/Vancouver
251 – Queens/Vancouver/Park Royal
252 – Inglewood/Vancouver/Park Royal
253 – Caulfeild/Vancouver/Park Royal
254 – British Properties/Park Royal/Vancouver
255 – Dundarave/Lynn Valley
Q: When heading to the concert, what bus stop should I get off at?
A: The closest bus stop to Ambleside Park is at 13th Street and Marine Drive.
Q: When heading home from the concert, where can I catch the bus?
A: Bus travellers will have three choices for loading depending on their destination.
Westbound passengers will board from the gas station at 13th and Marine.North Vancouver and sea-bus bound passengers will board from the rear of the south mall (where the spirit trail emerges from Ambleside),while all Vancouver bound passengers will board from the main South Mall Park Royal stop on Marine drive.
Q: Will there a taxi stand near-by the concert?
A: Yes, the taxi stand will be located on Argyle Avenue between 13th and 14th Street in West Vancouver. This section of road will be reserved strictly for the use of taxi cabs.
Q: Can I ride my bicycle to the concert?
A: Absolutely YES!We strongly encourage this and will operate a FREE, secure bike valet service outside gate 2 on the southeast corner of the concert site.
Q: Will parking be readily available at the concert?
A: Parking will be extremely limited surrounding the concert venue, so we encourage everyone to take transit, walk, or bike to avoid traffic and parking issues.
Q: Where can I park my car at the concert?
A: Free Parking: Free parking for the concert has been designated at the Clyde Avenue Lot, which is located on the northeast corner of Marine Drive and Taylor Way, to the east of Park Royal North Shopping Centre. There are approximately 600 spots that are available on a first-come, first-served basis.
Pay Parking: $10 pay parking will be available at Park Royal South on the back side of the shopping mall near the Spirit Trail. This is considered “Staples” store parking. Pay parking will be limited to the MEZZAINE LEVEL of this parking lot. A designated parking attendant will be present to direct people to this parking area and signage will also be in place. . There are approximately 200 spots that are available on a first-come, first-served basis.
Premium Reserved Parking: $20 all-day parking will be available on the gravel lot beside Ambleside Park.brand.LIVE will be pre-selling these parking spaces on a first come first served basis starting September 1st.Information on pre-sold parking will be available by contacting Nancy at 604-733-7171 orinfo@brandlivegroup.comThose interested in this parking arrangement will be required to pre-pay and register their vehicle at the brand.LIVE office in Vancouver at 165 – 1020 Mainland Street. . There are approximately 200 spots that are available on a first-come, first-served basis.
Q: Will there be food and beverages availableat the concert?
A: Yes there will be a wide range of food and beverages, (both alcoholic and non-alcoholic) available at the concert. Partial menu includes: 100% ground chuck hamburgers, Money’s, mushroom veggie burgers, jumbo hot dogs, California rolls, chicken salad wraps, Tomato-Bocconcini and pesto wraps and many other items
Q: Will merchandise be sold at the concert?
A: Yes, merchandise will be sold inside the concert gates and will consist of regular concert souvenirs and paraphernalia like t-shirts, etc.
However producers have also released a special offer for ticketholders: get an exclusive Sarah merch bundle including the 2CD deluxe edition of Closer: The Best of Sarah McLachlan, and a classic journal, with 25% of sales going to the Sarah McLachlan Foundation
Q: Is there a second stage?
A: YES, this will be a second stage for entertainment leading up to the headliner performances, with a DJ and guests ending the night-following the close of the main-stage.
Q: Can I bringalcoholic beverages into the concert?
A: No outside alcoholic beverages will be allowed within the concert gates. Beer and wine will be available at the beer and wine gardens within the concert venue and within the reserved seating section.
General Questions – Non Ticket Holders
Q: Will there be any additional tickets available leading up to the concert?
A: The venue capacity for Summer Sessions at Ambleside has been set at 9,000, so unfortunately no additional tickets will be available.
Q: If I don’t have a ticket, can I still enjoy the concert?
A: Only ticket holders will be able to view the concert as the event area is surrounded by tall fencing with screens. However, as sound travels, the concert will be audible outside the gates. Ambleside Beach will be open to the public during the concert.
Q: Where are the toilet facilities located for those individuals who are enjoying the concert from outside the gates?
A: There are two public washrooms located in Ambleside Park that will be available for everyone to use. One is at the Ambleside Concession; the other is located inside the Ambleside Sports Field Change Rooms, to the North of the railway tracks.
Q: Are there any planned West Vancouver road closures or parking restrictions scheduled for Sept. 12?
A: Yes there are a few road closures on the afternoon and evening of Sept. 12th for the Summer Sessions at Ambleside concert. The road closures are as follows:
Argyle Avenue between 13th and 14th Street will be closed from 5:00pm to midnight, Bellevue Avenue between 13th and 14th Street eastbound will be closed from 5:00pm to midnight, and Pound Road will be closed to all westbound traffic from 7:00am to midnight – this road will serve as an eastbound traffic exit route for the gravel parking lot that is being operated by brand.LIVE on September 12th.
Q: Will there be ATM’s on site?
A: Yes, we will have multiple ATM’s available for your convenience
Q: What items are disallowed?
A: For safety reasons, the following items are disallowed:
- COOLERS
- BOTTLES
- CANS
- ALCOHOL
- OUTSIDE FOOD
- PROFESSIONAL CAMERAS
- AUDIO OR VIDEO RECORDERS
- UMBRELLAS
- LAWNCHAIRS
- BANNERS
- FRISBEES
- PETS
- KNIVES
- WEAPONS
- GLASS
- CHAIRS
- LASER POINTERS
Q: Can I enjoy the concert by boat?
A: For safety reasons, boats will not be allowed to anchor off Ambleside beach and this will be enforced by harbour police.
Q: Can I launch my boat from the Ambleside Landing?
A: The Ambleside Landing will be closed to boat traffic from 11pm on Friday, September 11thuntil 7:00pm on Sunday, September 13th.
Q: Can I bring my well behaved dog down to Ambleside Park to enjoy the concert from outside the concert gates?
A: Dogs on leashes are permitted through areas of Ambleside Park where signs indicate that dogs are allowed. Park visitors should note that dogs are not permitted on the beach, playground, sports fields, concession stand, or around the pond at Ambleside Park. The dog off-leash park at the far east end of Ambleside Park will remain open for the use of dogs and their owners on September 12th, 2009.